FAQ

• What scanners are compatible?
• Is it web-based?   Client-based?
• How is the licensing packaged?
• How many licenses do I get with the scanning package?
• Are the scanning/forms together?
• How long does it take to make a form (on the fly…)?
• How long has this application been in use?
• Can more than one person use the application at once?
• Are there limitations of number of users on the application?
• Can you connect to my current EMR?   What PMS will it interface?   Will it work stand-alone?
• Where are my records stored?   Where are my charts?
• Is this secure?
• Does it meet HIPAA regulations?
• Can I eliminate sticky labels?   If so, how?
• Can I import other files into the patient charts?
• Will this cut my hard office costs?   Will this eliminate preprinted forms?
• How do my forms get created?
• Do I have the ability to print arm bands and other bar-coded labels?
• Will this work with DocuWare, other imaging systems?
• Do you have 24-hour support?
• Can we include prior x-rays and other imaging?
• Will it eliminate FTEs?
• How do you handle NCR paper?  
• Can forms print to multi-printers?
• How long is the installation process?
• How long is training/implementation?
• Are there any limitations to the size of the stored records?
• Do I need a separate server?
• How does the system know which forms to print?  
• Can I print the whole day’s schedule at once?
• How does it get my patients’ information?
• Are there updates?   How?
• I work for a management company.   How do I handle IT issues?
• May I use the same forms for multiple facilities?
• Do you have special pricing for management companies?
• Do you have forms from which we may choose?
• Does the application write back to our PMS (AdvantX, SIS, etc)?